At Velzo, we understand that plans can change. This Cancellation Policy is designed to protect both customers and service providers while ensuring fairness for everyone using the platform.
By booking or providing services through Velzo, you agree to this Cancellation Policy.
Customers may cancel a booking before the scheduled appointment time through the Velzo platform.
Depending on when the cancellation is made, cancellation fees may apply.
Customers may cancel a booking without penalty if the cancellation is made within the free cancellation period displayed during the booking process.
If a customer cancels after the free cancellation period has expired, part or all of any applicable booking fee or deposit may be retained to compensate the service provider for reserved time and preparation.
If a customer fails to appear for a confirmed appointment without cancelling in advance, the booking may be marked as a No-Show.
Repeated no-shows may result in temporary suspension or permanent restriction of the customer's account.
Service providers are expected to honour all confirmed bookings.
If a provider must cancel due to illness, emergencies, or other unavoidable circumstances, they should notify the customer as soon as possible through the Velzo platform.
Repeated provider cancellations may result in warnings, reduced visibility, temporary suspension, or permanent removal from the platform.
Customers and providers may request to reschedule appointments, subject to availability and mutual agreement.
Velzo encourages rescheduling whenever possible instead of cancelling.
Velzo understands that emergencies can occur.
Where reasonable evidence is provided, Velzo may waive cancellation penalties at its sole discretion.
Where a cancellation qualifies for a refund, the refund will be processed in accordance with Velzo's Refund Policy.
Refund processing times may vary depending on the payment method used.
Velzo reserves the right to cancel bookings where necessary, including but not limited to:
Where appropriate, affected customers will receive a refund or assistance in rebooking.
Velzo may update this Cancellation Policy from time to time.
Any changes will be published on the platform and become effective immediately unless otherwise stated.
If you have any questions about this Cancellation Policy, please contact us.
Velzo
Email: info@velzo.ng
Website: www.velzo.ng
Velzo
Prestige. Redefined.
