PRIVACY POLICY
At Velzo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services.
By using Velzo, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following information:
Full name
Email address
Phone number
Home or service address
Profile photo
Payment information
Booking history
Device and browser information
Location data (where permission is granted)
2. How We Use Your Information
We use your information to:
Create and manage your account.
Process bookings and payments.
Connect customers with providers.
Send booking confirmations and notifications.
Improve our services and customer experience.
Prevent fraud and maintain platform security.
Comply with legal and regulatory requirements.
3. Payment Information
Velzo does not store your complete debit or credit card information.
Payments are securely processed through trusted third-party payment providers.
4. Sharing Your Information
We only share information when necessary.
Your information may be shared with:
Service providers involved in your booking.
Payment service providers.
Technology partners supporting our platform.
Government or regulatory authorities where required by law.
We do not sell your personal information to third parties.
5. Data Security
Velzo uses appropriate technical and administrative measures to protect your information from unauthorized access, loss, misuse, or disclosure.
While we work hard to protect your data, no online platform can guarantee absolute security.
6. Cookies
Velzo may use cookies and similar technologies to:
Improve website performance.
Remember your preferences.
Analyse website traffic.
Enhance your browsing experience.
You may manage cookie preferences through your browser settings.
7. Your Rights
You have the right to:
Access your personal information.
Correct inaccurate information.
Update your profile.
Request deletion of your account where legally permitted.
Withdraw consent where applicable.
Some information may be retained where required by law or for legitimate business purposes.
8. Data Retention
We retain your information only for as long as necessary to:
Provide our services.
Comply with legal obligations.
Resolve disputes.
Enforce our agreements.
9. Children's Privacy
Velzo is not intended for children under the age of 18 without parental or guardian supervision.
We do not knowingly collect personal information from children in violation of applicable laws.
10. Changes to This Privacy Policy
Velzo may update this Privacy Policy from time to time.
Any changes will be published on our platform and will take effect immediately unless otherwise stated.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
Velzo
Email: info@velzo.ng
Website: www.velzo.ng
Velzo
Prestige. Redefined.
