PRIVACY POLICY
Last Updated: October 2025
Welcome to Velzo. Your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile app, or services. By accessing or using Velzo, you agree to the terms described in this policy.
1. Information We Collect
We collect the following types of information to provide a better experience for all our users:
Personal Information: Name, email address, phone number, address, gender, and profile photo when you create an account or make a booking.
Payment Information: Details required to process your payments securely through our third-party payment partners (e.g., Paystack).
Usage Data: Device type, browser, IP address, and how you interact with our website or app.
Service Data: Booking history, preferred vendors, ratings, and reviews.
2. How We Use Your Information
Velzo uses your information to:
Create and manage your user account.
Match you with the right beauty and wellness professionals.
Process payments and issue receipts.
Improve user experience and personalize recommendations.
Send updates, confirmations, and promotional offers (only with your consent).
Ensure the safety and quality of all transactions on our platform.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share limited information with:
Service Providers: Verified beauty professionals who fulfill your bookings.
Payment Gateways: Trusted third-party processors (e.g., Paystack) to complete transactions.
Legal Authorities: When required by law, regulation, or court order.
4. Data Protection and Security
We use advanced encryption and secure servers to protect your information. Access is restricted to authorized personnel only. While no online system is completely risk-free, we are committed to keeping your data safe and confidential.
5. Your Rights
You have the right to:
Access, correct, or update your personal information.
Request deletion of your data (subject to legal requirements).
Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at support@velzo.ng
6. Cookies
Velzo uses cookies to improve your browsing experience and help us understand user behavior. You can manage or disable cookies in your browser settings, but some features may not function properly without them.
7. Third-Party Links
Our platform may include links to third-party websites or services. Velzo is not responsible for their privacy practices, so please review their policies separately.
8. Children’s Privacy
Velzo services are intended for users aged 18 and above. We do not knowingly collect information from minors. If we discover data collected from a minor, we will delete it immediately.
9. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date. Continued use of our services after any changes means you accept the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
Velzo Support Team
Email: support@velzo.ng
Phone: +2349138220292
Website: www.velzo.ng
